Smarter Digital Services understand that your privacy is important to you. We are committed to respecting your privacy and protecting your personal data, which is any information that is capable of identifying you as an individual person, collected via our website. This Privacy Policy covers how we use your personal information in accordance with relevant data protection legislation.
Our website
Smarter Digital Services collects personal data on certain areas of the website when you enrol on a course. The personal data collected may include information that you provide, such as your name and e-mail address.. For instance, by enrolling on our courses, you agree to receive the correspondence to which you have subscribed at the e-mail address that you provided at enrolment. Only Smarter Digital Services representatives will contact you using this e-mail address.
When someone enrols on a course, we can see their enrolment status and how they have progressed through the course.. We do this to find out things such as the number of enrolments and completion rate of the courses. This information is provided to your course administrator upon request.
What are cookies and how do we use them?
A cookie is a small text file that can be stored on and accessed from your device when you visit our website, to the extent you agree. You can find more information at www.allaboutcookies.org and www.youronlinechoices.eu.
Smarter Digital Services may use cookies to identify you, to remember your preferences, and to track your use of our website.
Controlling the cookies we use to collect information about you
When you accept our use of cookies this helps us to provide a better service to you.
If you do not want Cookies to be dropped on your device, you can adjust the setting of your Internet browser to reject the setting of all or some Cookies and to alert you when a Cookie is placed on your device. For further information about how to do so, please refer to your browser ‘help’ / ‘tool’ or ‘edit’ section or see www.allaboutcookies.org. Please note that if you use your browser settings to block all Cookies (including strictly necessary Cookies) you may not be able to access or use all or parts or functionalities of our website.
If you want to remove previously-stored Cookies, you can manually delete the Cookies at any time. However, this will not prevent the Sites from placing further Cookies on your device unless and until you adjust your Internet browser setting as described above.
For more information on the development of user-profiles and the use of targeting/advertising Cookies, please see www.youronlinechoices.eu if you are located in Europe or www.aboutads.info/choices if in the United States.
How long we keep your data for
We only hold your personal information for as long as is necessary to provide services to you. We will hold your data for up to one year after enrolment. This is so that we can contact you with any information that we feel may be of interest to you.
Your rights
You have a range of different rights under data protection legislation. These rights are not absolute and must be balanced against other rights and applicable laws within the United Kingdom that apply, but wherever possible we will respect your rights and abide by your wishes with respect to your personal information.
You can visit the Information Commissioner’s website to find out more detailed information about your rights and how to apply them at https://ico.org.uk/for-the-public/.
As per the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) the user (data subject) is entitled to the following:
Right to Transparency: Precise will be transparent about what information is held on you, why we hold it and how it will be used.
Right to Access: You can request to see the information we hold on you at no cost. Please be specific and let us know what type of information you would like to see. Smarter Digital Services reserves the right to respond within 30 days to this request.
Right to Rectify: You can ask us to correct the information we hold on you if you believe that the information is incorrect or incomplete.
Right to Restrict Processing: If you believe that the data we hold on you is inaccurate, processing can be restricted by you until the accuracy of the data is verified.
Right to Object: You can request us not to process your data (for example: for a certain time period or direct marketing)
Right to be Forgotten: You can request us to delete all the data we hold on you. We will comply with your request only if we do not have a legal obligation to retain that data.
Right to Portability: Data can be requested from us and transferred elsewhere (Please note: this right only applies where the lawful basis is ‘consent’)
You can submit your request in any way, but it would help us to apply your rights if you are able to email your request to [email protected].
Finding out more information or raising a concern
Aside from our website, you can find out more information about how we process and keep safe your personal data, or raise a concern with us, by contacting the Data Protection Officer at:
The Data Protection Officer
Town Hall
Mount Pleasant Avenue
Royal Tunbridge Wells
Kent
TN1 1RS
01892 554077
The Information Commissioner’s Office also has a comprehensive website with more information on your rights and what to expect when organisations use your personal information. You can visit their website at https://ico.org.uk/.
When you raise a complaint about how we are using your personal information, we will route this through our normal complaints procedure, and respond to you within 15 working days from the date of your complaint.
If you have also requested to apply one of your rights as part of your complaint, we will deal with this under separate procedures. As part of those procedures, we will provide a response as to why we cannot apply your rights at this stage, or we will apply your right(s) within one month of the date of your request.